WARRANTY


STANDARD LIMITED WARRANTY

All warranties in this Standard Limited Warranty (“this Warranty”) of Surface Architectural Supply, Inc. (“Surface” or “we”) are given only to the original retail purchaser of our flooring and wall paneling products who uses them in a residential or commercial setting. Our warranties are not transferable and may not be used by subsequent owners.

RECLAIMED HARDWOOD LIMITED RESIDENTIAL AND COMMERCIAL WARRANTIES

These warranties, which begin from the date of purchase and extend for 1 year, apply to products and services used in dry residential and commercial applications.

Limited structural warranty

Surface warrants all reclaimed hardwood flooring and paneling, in their manufactured condition, to be free from defect in material and workmanship including milling, assembly, dimension and grading.

In the event that it is determined that such defect, as described above, exists Surface will replace defective planks.

Limited installation warranty

Surface warrants installation we provide, or provided by an installer under contract with Surface, to be free from defect in workmanship.

WARRANTY EXCLUSIONS

Natural variations: Wood is a natural product containing natural variations in color, tone, and graining. Surface does not warrant against natural variations in color or any other variations, such as mineral streaks, small knots, and grain variations from plank to plank. Surface does not warrant against changes in color due to aging, excessive moisture, exposure to sunlight or Ultra Violet rays (which may cause oxidation of finish/stain) nor can we warrant against natural variations or gloss level between samples/models and installed flooring. Any sample or model shown or used by Surface or representatives of Surface is for demonstrative purposes only, and such sample or model DOES NOT create a warranty of any kind that the goods purchased shall conform thereto. Any warranties based on any such sample or models are specifically disclaimed.

Improper installation: The floor or wall paneling must be installed according to Surface’s installation guidelines. Damage caused by improper storage, handling, or installation methods is not covered by these warranties. Improper preparation of, or deficiencies in, the subfloor/floor joist assembly or stud wall/plywood substrate, including but not limited to excessive floor/wall deflection, uneven or irregular subfloor or stud wall/plywood substrate surface (particularly at joints) or voids in the subfloor, are not covered under these warranties. Check to be certain that the subfloor/stud wall is within structural and manufacturing requirements. Defects or failures of other manufacturers’ or contractors’ products at the subfloor/stud wall assembly, including but not limited to subfloor/stud wall material, fasteners, patching compound, adhesives, and other floor/wall coverings are not covered by these limited warranties. In no event shall Surface be held responsible for any damage caused to your hardwood flooring or wall paneling by other manufacturers’ products. Other items not covered under the limited warranties include construction traffic abuse to the surface of the flooring or wall paneling; use of non-recommended nailers, staplers, or adhesives; end gapping due to mastic memory or improper seating of planks during installation; squeaking, popping, or crackling by any cause. (Popping sounds caused by depressions in the subfloor ARE NOT covered under these limited warranties.) Pre-finished hardwood floors and wall paneling should be installed at the same time as carpets and AFTER finishing the walls to prevent damage from paint, drywall dust, wallpaper adhesives, and other materials. Surface does not warrant installation provided by a third party installer (ie. an installer contracted by either the General Contractor or Client that is not affiliated with Surface).

Wood flooring installed in full bathrooms with a shower or tub.

Improper environment: Surface floors and wall paneling are not warranted against damage caused by man-made or natural disasters, including but not limited to leaking or broken plumbing, landscape watering/irrigation, fire, flood, earthquake, insect infestation after shipping, standing water during or after construction or acts of terrorism. Surface also does not warrant against: (1) moisture infiltration from side walls, through the subfloor, or from any source; (2) normal wearing of the finish in high-traffic areas, pivot points, and seating areas; or (3) other extraordinary circumstances such as extreme low humidity (below 35% for an extended period of time). In extreme low humidity conditions (below 35%), planks may shrink and/or exhibit surface checking until the humidity returns to a normal level.

Seasonal Checking: Cracks or checks in the surface of planks due to low humidity, excessively high humidity, or dramatic fluctuations in humidity are inherent in all wood products and may affect your floor’s or wall paneling’s finish. Checking is not covered under these limited warranties. The use of a humidifier/dehumidifier may be necessary to maintain the proper humidity level between 35%-55%.

 

Conditions caused by improper use or maintenance (see RECLAIMED HARDWOOD FLOOR AND WALL PANELING CARE AND MAINTENANCE) , such as:

 

Reduction in gloss, marks, scuffs, scratches, gouges, dents or cuts, including, without limitation, those caused by spiked or damaged heels and pets.

Damage caused by negligence, accidents, misuse, or abuse (i.e., dragging object across the floor without proper protection).

Wear caused by pebbles, sand or other abrasives or failure to maintain the floor as required.

Damage caused by caster wheels or vacuum cleaner beater bars.

Failure to support furniture with floor protectors that are at least one inch in diameter, made of non-staining felt or non-pigmented hard plastic, rest flat on the floor and are replaced regularly.

Splits, cracks, grain raising, checking, edge fracturing, splintering or chipping that occurs during or after the floor has been installed and as a result of abuse, misuse, improper maintenance or care, or exposure to excessive moisture or improper environmental conditions (i.e., low or high humidity).

Natural expansion and contraction resulting in separation between boards or damage, to include cupping and crowning, caused by low or excessive humidity and/or temperature either during or after the acclimatization and installation process.

Floors or wall paneling damaged by water due to wet-mopping/dusting or spills.

Recoating and finish alterations: Alterations to the finish or non-factory applied finishes (finishes applied by the owner or installer not affiliated with Surface), including but not limited to refinishing or recoating, are NOT part of the limited warranty for residential or commercial finish wear stated above and therefore are NOT warranted by Surface.